Customers

When you rank leads using lead scoring, you can better determine conversion point thresholds and increase sales efficiency. Learn how to score leads.

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Southwest has built an impeccable reputation by putting customers first and prioritizing its employees. Here's what businesses can learn from Southwest.

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

Repeat business can improve cash flow and ROI, promote your brand and help you better target customers. Learn seven strategies for earning repeat business.

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.

Think you know what call center software does? Think again. In the last five years, it's evolved, integrating with SMS, messaging apps, video calls and more.

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

E-commerce stores must stay on top of consumer shopping behavior. Learn about consumer trends and how to attract online customers via e-commerce platforms.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Attracting and retaining customers is crucial for a business' long-term growth. Learn why customer loyalty is critical and how to build and maintain it.

Long waits are frustrating for customers and can cost you their business. Follow these easy tips to improve your customers' waiting experience.

Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to build a robust brand community.

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

Use these strategies to automate your email communications without coming across as cold to your customers.

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Emotions help power buying decisions and increase the likelihood that customers will recommend your company to others.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

Keeping your current customers is less expensive than attracting new ones. Learn the benefits of recurring revenue and how to implement it in your business.