Marketing

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.

Digital privacy laws can impact how a business does email marketing campaigns. Here is what you should know before you push send.

Developing accurate customer personas is key to your company's success. Here are the components your personas should include and how to use them.

Online communities keep your target audience engaged with one another and your brand. Here's how to effectively build an online community.

Every marketer should understand these 30 commonly used data analytics terms so they can create meaningful sales and campaign reports.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Keep your business competitive by paying attention to these five market segmentation trends that will help you stay ahead of the game.

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

Businesses use texting to support customer service strategies and boost customer satisfaction. Learn seven ways to use text messages for customer service.

Your email list can make or break your email marketing campaign. Learn how to get quality subscribers and find great email marketing software.

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

Managing your brand's online reputation is crucial. Learn to connect with your audience and make a good impression on people searching your brand online.

Your business's email newsletter can nurture leads and add value to your brand. Learn how to draft an email newsletter as part of your marketing plan.

Push marketing sends your message to consumers while pull marketing is when customers come to you. Learn how and when to use push and pull marketing.

This guide will show you how to take your e-commerce business worldwide using solid planning, research and strategy.

While marketing tactics often shift, influencers still get results when endorsing brands. Here is what a company needs to know.

Examining customer lifetime value yields metrics that help you gain high-level customers. Learn how to make CLV part of customer relationship management.

Millennials frequently use the Instagram social media platform. Learn how to use Instagram to engage millennials and see what Instagram mistakes to avoid.

A sales funnel is the step-by-step process that a prospect follows to become your customer.

Stock photos can add graphics to your online content without producing the images yourself. Learn to find quality photos to create better brand messaging.

There are lots of interesting blockchain developments in digital marketing, but no one's made a big breakthrough – at least, not yet.

GDPR is a sweeping data privacy law that impacts any business collecting data on EU citizens. Make sure your business is ready with these easy steps.

In a crisis, it is essential for a business to interact with its audience. Learn six essential strategies for crisis communication.

Here are some of the benefits of using Google Ads in your digital marketing strategy.

You can keep your customers more engaged by using automated email sequences, which looks at their actions and behaviors and helps you craft better campaigns.

Learn how to create email marketing campaigns that get subscribers’ attention through several strategies like provocative subject lines and images.

Postal mail is a great way to improve responsiveness from your digital marketing campaigns. Find out why it performs so well, even among elusive Gen Zers.

Learn how to build a customer journey map for your small business.

If your business struggles with its volume of inbound calls, a call center service can help. Here's what you should consider before partnering with one.

Digital marketing can help you reach many people at once, but reaching out to individual customers or prospects with a personal touch can be effective.