There are several factors to consider when choosing a credit card processor for your restaurant. In addition to our own experience, we spoke with business owners and leaders who have gone through the process to learn more about what they prioritized.
“Every restaurant has unique needs that only the restaurant operator knows, and the system should fit your specific operation,” said Kyle Hall, who has deployed hundreds of POS systems as the CEO of PayKings.
Restaurant owners can follow this checklist to choose a credit card processor that works best for their business.
1. Conduct preliminary research.
First, put together a preliminary list of the leading credit card processing companies for restaurants. Our guide identifies five of the best options for restaurant owners, and you can also check out our full list of the best small business credit card processors. You should also know your restaurant’s average monthly sales volume and other business statistics because these numbers will factor into how much you pay for processing services.
2. Examine rates and fees.
Review the rates charged by each processor on the list. Some credit card processors merely take a percentage of the sale while others take both a percentage of the sale and a small flat fee (interchange plus pricing). A processor with a flat-rate pricing model may only charge a monthly subscription fee. Estimate how much you would pay under each processor and rule out any options that don’t fit within your budget.
Under the interchange plus pricing model, the credit card processor takes a percentage of the translation plus a small, fixed fee.
3. Identify your restaurant’s processing needs.
How do your diners typically pay for their food? Do they order at a counter or with a server while seated at a table? Does most of your restaurant’s business come from online delivery channels? These are questions that you should ask yourself before committing to a credit card processor. Make sure you review which features are included in the software because not all processors provide the tools to accept online orders and other niche services.
Nicole Carroll, chief growth officer at Paysafe, recommended that business owners look for processors with industry-specific solutions.
“Understanding whether a provider has experience working with businesses like yours can make all the difference,” she said. “Seasoned providers often have pre-built solutions designed to address common issues.”
Hall also recommended that you look at the processor’s funding timeline.
“In the restaurant business, quick access to your funds is vital for managing daily expenses like inventory and payroll,” he observed.
4. Choose your hardware.
Some credit card processors offer their own proprietary hardware, while others integrate with third-party hardware. Either way, the hardware should help facilitate your restaurant’s processing needs. If you expect to take payments beside a customer’s table, then make sure that your processor offers handheld devices. Some credit card processors offer free equipment while others charge separately for POS hardware. This equipment can be pricey, so ensure that whatever you choose falls within your budget.
Carroll advises that you consider your equipment needs as your business grows.
“Your provider should understand your long-term vision and be able to support your growth,” she told us. “This means going beyond transaction processing to offer insights that enhance customer experience and help you innovate.”
5. Decide if you will lease or buy equipment.
Some credit card processors offer free equipment while others sell or lease the hardware that restaurants need to accept payments. Purchasing equipment is often more cost-effective and less constrictive in the long run compared to other equipment alternatives. While “free” is always alluring, remember that accepting free equipment often requires you to stay locked into a contract.
6. Consider customer testimonials.
Customer reviews are a powerful source of unbiased information. Independent review sites, such as Trustpilot, are composed of user-generated content on customer service. Many credit card processors and other software services talk a big game on customer service, but not all of them follow through. In recent years, many business apps have transitioned to automated customer service systems or live chat options. This may not suit restaurant owners who need immediate assistance in the event of technical difficulties.
Consider that different markets might have different customer service needs.
“It’s important to ensure the provider offers a range of payment methods tailored to regional markets, especially where alternative payment options are more popular than traditional card payments,” Carroll said.
7. Review the contract.
Unlike many business software services, credit card processing is much more complicated when it comes to the fine print. Often, you are required to sign a contract. It is crucial to read the contract thoroughly to verify the rates, fees and terms that were quoted to you. This ensures you have a clear understanding of the agreement before proceeding.
Contracts typically consist of three components: the merchant application, terms and conditions (or terms of service) and the program guide (or merchant operating guide). On many application forms, you will find personal guarantee clauses that allow the processor to conduct credit checks. These clauses also give the processor the authority to collect money directly from you personally if, for any reason, your business becomes unable to fulfill its obligations.
An excessive contract is one that extends for three years or more and renews automatically for additional two-year terms.