When choosing a time clock platform, you’ll first want to consider your business’s specific needs. Do you employ field service workers and want GPS tools to monitor their whereabouts? Are you concerned about keeping in-office employees healthy and want to implement a time clock capable of temperate scans? Do you have the budget to pay more for these advanced features? These are vital questions to ask yourself as you begin the buying process.
Once you know the type of time clock software and, if applicable, hardware you’re looking for, you can use guides like this one to see which products on the market best meet your needs. As you narrow down the options, you’ll want to keep factors like integration options and customer support availability in mind. Business.com spoke with business owners who advised prioritizing these and other criteria like the ones below.
Usability
Multiple business owners cited usability as one of the most important factors they considered when selecting time and attendance software.
“When a tool is difficult to navigate, it’s like trying to force something that doesn’t quite fit. You end up with a headache trying to make it work,” said Maxime Bouillon, co-founder and CEO of Archie. “With TimeClock Plus, though, we found the whole process went smoothly.”
Nirav Chheda, co-founder and CEO of Bambi NEMT, similarly said he had a “smooth” experience implementing TimeClock Plus, noting that “the software has exceeded our expectations in terms of functionality and user-friendliness.” But, he added, “If I had to do it again, I would probably allocate more resources for employee training to ensure maximum adoption and utilization of the software’s advanced features.”
For that reason, Johnny Austin, owner of Sell My House Now, said he paid “much attention to the interface” when he selected BambooHR, as he wanted to make sure the program would be easy to use for team members “with different levels of tech-savviness.”
Mobile Functionality
In this era of remote work and hybrid arrangements, employers are increasingly relying on mobile timekeeping systems to monitor their employees.
For Chase McKee, founder of Rocket Alumni Solutions, he wanted to “gain insight” into his “remote team’s schedules.” As such, “mobile functionality was critical for our distributed workforce.” He found what he was looking for with When I Work, sharing that the “mobile app lets employees clock in/out, check schedules and request time off anywhere… I can’t overstate how much mobile access and an intuitive interface benefit productivity.”
“We have employees in multiple locations, so a mobile app was essential,” said fellow When I Work user Joe Amaral, CEO of Anthem Software. Dane Nk, founder of ThatVideoGame Blog, also pointed to the “asynchronous” schedules his team works as a reason “remote work flexibility was an important consideration in our decision-making process.”
Payroll Integration
Of all other business software, time and attendance solutions work most closely with payroll services. Ensuring your new timekeeping application is compatible with your existing payroll system is essential.
“When deciding on BambooHR, the first criterion was how well it would connect with the programs we use now. As for a time-tracking tool, we searched for one that allows integration with the company’s payroll system,” said Austin.
Nk said he’s “satisfied” with his choice of When I Work, “but one adjustment I’d make is to test integrations with payroll earlier in the process.” Amaral also confessed, “I wish I had considered advanced reporting and payroll integration originally. We ended up upgrading to access those features.”
Meanwhile, Bouillon, who prioritized “seamless integration” along with ease of use, was pleased to be able to integrate TimeClock Plus with his existing payroll system, “which not only increased accuracy but also reduced the number of manual errors significantly.”
Reporting
Daniel Vasquez, owner of Dynamic Auto Movers, had a specific concern when searching for a time-tracking solution: custom reporting.
“Clocking in and out was not enough; we were after actionable information that could enhance our productivity,” he told us. “With custom reporting from Buddy Punch, we can retrieve certain data, like overtime and work performance per site. This has helped us identify breakdowns that we would not have been able to see otherwise.”
Will Mitchell, founder of Startup Bros, had similar goals. He sought a platform with “strong reporting,” and discovered that Hubstaff delivers “invaluable insight into how my team spends their time each day and where we can improve efficiency.”
At Get Levrg, CEO Jamie Shanks likes that Hubstaff allows him and his team to segment time by customer, project and task. “This helps us conduct cohort analysis on customer profitability and/or tasks that are hindering gross margins,” he said.
Scalability
McKee also considered scalability when he chose to implement When I Work. He advised fellow business owners, “Choose software that will scale with your business and support its evolution. Don’t make price the only factor, but consider total cost of ownership and how the platform fuels growth.”
“I do wish we had evaluated other options to confirm UKG Pro was scalable for our long-term growth,” said Christian Strange, owner of Strange Insurance Agency. “For any business, identify your must-haves, but consider how needs may change. An advanced system may cost more, but provide infrastructure to avoid replacement costs.”
Austin put it simply: “Choose a solution that will work not only for the present but also for the future.”