ActivTrak Review and Pricing

Why We Chose ActivTrak for Workforce Analytics

When demoing the platform, we liked how ActivTrak gives users a wealth of workforce analytics data and presents it in a clear, intuitive way. ActivTrak can provide analytics on important user activity, like how much time employees spend on productive and unproductive tasks, how focused they are each day, whether teams are being over- or underutilized, what type of applications are being used, and how everyone is doing in relation to their goals and key performance indicators (KPIs). 

You can see how teams stack up against one another or drill all the way down to see how each team member is progressing toward their goals. ActivTrak breaks this data down into scannable stats, charts and graphs, and separates it into tabs based on user intent.

The dashboard shows helpful analytics, like team activity, productivity and workload. Source: ActivTrak

ActivTrak also offers a feature called ActivTrak Coach to enhance the use of its workforce analytics platform. The virtual productivity coach consistently gathers and reports actionable insights about employee activity. These personalized insights can help you tailor coaching strategies to maximize each team member’s productivity and engagement. Productivity coaching can be a valuable way to get the most out of your workforce analytics, but it isn’t something many competitors offer.

Ease of Use

When testing ActivTrak, we liked how easy the dashboard was to navigate; it has separate tabs based on the type of employee information you want to view and analyze. This makes it relatively simple to get started with ActivTrak. Your workforce analytics are broken down into easy-to-understand statistics, charts and graphs. Each set of insights is separated into intuitive tabs, so your team members can easily navigate to the information that is relevant to them. This made ActivTrak one of the easiest monitoring platforms to use.

You can use the Team Pulse view to get a quick snapshot of team productivity across your organization. Source: ActivTrak

Features

ActivTrak blends activity monitoring features with productivity tools. The plan you select determines which features you get, but here are some features that stood out to us.

Workforce Insights

ActivTrak’s advanced workforce insights and analytics distinguish it from the competition. The data found under the Insights tab can help employers easily identify where employees are excelling and where they need improvement. These insights are also ideal for improving efficiency, creating a better workload balance for employees, reducing the potential for burnout, and identifying important technology.

When testing ActivTrak, we liked that the insights features were easy to use and clearly broke up employee data into usable information. The dashboard offers tips on how to apply your company insights so you can make sure you get the most out of the software. Here is a breakdown of the different tabs and the info they display.

• Executive Summary: This tab is for top-level employees to see key productivity indicators across the organization and improve overall business performance. When looking through this tab, we liked that it included easy-to-digest company snapshots. It shows details such as team comparisons based on productivity goal achievement and team utilization.

The Executive Summary tab is easy to navigate. Source: ActivTrak

• Team Comparison: This tab is also for top-level employees, but it drills down one step further by comparing teams side by side. You can view metrics, such as employee productivity and focused hours versus goals, to maintain business health. If one team is excelling at something, it is visible, and you can have that team teach the rest of the organization what to do differently. If a team is working too many hours, you can shift activities to another team.
• Activity Breakdown: This tab is for managers to compare team members. You can see what tools they’re using, and that information can help you coach employees to foster their growth.
• Work Efficiency: This tab, also for managers, gives an overview of employee behaviors, like team productivity and focus, efficiency, and uninterrupted work levels versus organization levels. This type of data is extremely helpful for balancing teams and identifying sources of inefficiency.
• Workload Balance: This tab provides an easy-to-interpret graph that shows patterns about employees’ work hours, breaks and burnout potential. When testing the software, we liked that this tool could quickly give managers insight into which employees are working long hours and thus may be close to burnout. This type of workforce data is great for redistributing work as needed.
• Technology Usage: ActivTrak can monitor the types of applications your employees are using. This data can help you ensure that your team is using the right technology to stay productive. We also like that this data can help you eliminate unnecessary license costs if employees are using applications with overlapping functionalities or you are paying for a platform that no one is using.
• Benchmarks and Goals: This tab is for managers to review previous usage and performance to set better business goals. We were impressed with the ability to view KPIs for each team member to ensure continuous improvement for each employee.

The Benchmarks and Goals tab displays trends over time. Source: ActivTrak

We also like ActivTrak’s other analytics features. The Workforce Capacity and Impact Analytics tools are somewhat unique to ActivTrak but can significantly benefit employers that want to make data-informed workforce planning decisions. For example, Workforce Capacity helps with headcount planning and resource allocation by giving employers a look at historical employee workload data over the short and long term. The Impact Analysis feature allows employers to essentially A/B test certain programs and view the organizational impacts. Both features are helpful for workforce planning.

Personal Insights

This feature, in particular, stood out to us, as it lets employees view their own personal data. This isn’t a tool many other employee monitoring solutions focus on, but it can be a great way to get buy-in from your employees and to improve productivity. When testing the Personal Insights tab, we were instantly presented with a wealth of data that was easy to scan.

This tab displays a quick snapshot of the employee’s personal screen time per day, productive hours per day, focused hours per day and collaboration hours per day. We found it helpful that it also shows the user whether these metrics are above or below their goals, and it presents a graph of how these metrics shake out over the week. This allows employees to keep track of their daily performance and gives them a chance to course-correct before needing manager intervention.

When scrolling through this part of the software, we noticed that the employee can also see team benchmarks, weekly averages, time breakdowns, applications and sites affecting their focus, hours spent focused versus collaborating and multitasking, and work balance and wellness habits. The software also gives the employee tips on how to focus, balance work and wellness, and use technology, which is a neat bonus.

ActivTrak’s Personal Insights feature makes it easy for employees to track their own productivity. Source: ActivTrak

Although this is a good analytics-focused way to monitor performance, we also recommend you check out our review of BambooHR if you are interested in other performance management features, like goal setting, peer feedback, self-assessments and manager assessments.

Reports and Notifications

ActivTrak offers several detailed reports to help track the productivity levels of individual employees as well as the entire organization. You can review real-time productivity metrics and reports for team members, as well as see the top users, employee working hours and availability status (active, passive, offline), top websites and applications, trend reports, and other detailed logs of user activities and events. We found this to be competitive with the industry standard.

Time Tracking and User Activity

ActivTrak allows you to track how many hours your employees work each week and what they do during those hours. Instead of monitoring specific keystrokes and recording video as some competitors do, ActivTrak focuses on tracking productive versus unproductive behavior. Users can designate websites, applications and activities as productive or unproductive, and then ActivTrak measures the amount of time users spend on each one. 

ActivTrak can compile employee working hours into a report. Source: ActivTrak

Because ActivTrak also monitors mouse movements and keyboard activity (not keystroke logging), you can identify whether your employees are active or passive during the day. This form of monitoring can be a good way to get an accurate look at employees’ behavior without accidentally tracking sensitive information. To account for time spent working offline, ActivTrak integrates with employee calendars. This meeting insights tool gives employers a more accurate look at employees’ time. 

Additionally, if your employees work in multiple locations, you can access ActivTrak’s locations insights feature for metrics about how employees’ locations are linked with their productivity and policy adherence. 

In a hybrid workplace, location insights can be the key to ensuring productivity and policy adherence. Source: ActivTrak

Security and Compliance

ActivTrak can help maintain a secure workforce by blocking users from accessing certain websites. You can modify access by computer, user or user groups, which is great for multilevel teams that need unique website or application access. It also allows you to set boundaries or restrictions on social media usage.

ActivTrak also includes security options, like audit trails, automated responses for email and Slack, and alerts on USB device activity to protect sensitive information. We liked that you can establish user risk scores with severity levels to understand activities that violate company policies. We also noticed that ActivTrak uses privacy-first analytics as its standard default mode for packages. That means sensitive employee data is excluded by default, such as in screenshots and screen views. However, you can still add the screen details service to your plan if needed.

xAdmins can tailor the settings that define how ActivTrak captures data and set alerts related to prohibited activity, both to notify employees and to capture evidence. For example, you can set an alert to warn employees that an activity, such as scrolling endlessly on social media while on the clock, is prohibited.

ActivTrak Pricing

ActivTrak has five comprehensive employee monitoring service plans — a free plan and four paid options — billed annually. The company also offers a 14-day free trial, which is standard for the industry.

Paid plans let you add the following services: 

• ActivConnect API: This add-on entails export and query data, app integrations, business intelligence starter templates, activity details and group information, all for $3 per user per month.
• Screen details: This service enables users to access screenshots, screen views, title bars, full URLs, alarms and website blocking, all for $2 per user per month.
• Data history: If you need more data history storage, you can opt for additional data history in one- to three-year increments for $1 per user per month.
• Premier support: For those interested in additional support, the Premier support plan provides live chat (seven days a week, from 9 a.m. to 7 p.m. ET), email support (Monday through Friday), a dedicated customer support manager, a live stakeholder training, an Insights to Action workshop and additional online resources. This service costs $1.50 per user per month.
• Signature support: This service includes everything in the Premier support plan, plus 24/7 live chat support, priority email support, a dedicated technical account manager and customization support for pre-built starter templates (up to 10 hours). This service costs $3 per user per month.

We found ActivTrak’s pricing and contract requirements to be similar to competitors’. However, if this is out of your budget, you may want to check out SentryPC instead. In our SentryPC review, we break down this software’s product features and pricing.

Implementation and Onboarding

ActivTrak simplifies employee monitoring. You can access a free demo to learn about the dashboard, or you can view product videos online. Once you have an account, you can get up and running with ActivTrak in no time. To speed things up, ActivTrak already has 90-95 percent of activities and apps listed as productive or unproductive upon installation, but you can edit them as needed.

The remote installer makes downloading a monitoring agent onto a new computer a simple, one-step process. Once installed, the agent can run stealthily in the background and begin delivering data to the administrator’s dashboard.

Customer Support

One thing that really stood out to us about ActivTrak was its robust customer support, including via phone, email and live chat. Instead of acting as a one-size-fits-all option, ActivTrak offers tiered customer support packages based on your needs. We like that the company offers 24/7 coverage, product demonstrations and multilanguage support. You can also access a dedicated team of workplace design and productivity experts for onboarding, training and classes. Self-guided resources — such as blogs, case studies, templates, how-to videos, whitepapers and webcasts — are also available.

To help small business owners measure employee performance and productivity against industry standards, ActivTrak offers its Productivity Lab. This unique resource includes global trends and advice on topics such as optimal work hours, burnout risks, collaboration habits, common roadblocks, distractions and interruptions, culture and innovation, and strategy shifts. With this information, businesses can make educated decisions on how to manage their workforce and technology for optimal productivity.

Limitations

One drawback of ActivTrak is that it does not perform keystroke logging. Keystroke logging tracks what your users are typing across all web browsers and applications, and provides a date and time stamp for those keystrokes. This function can be useful for some businesses, but many people find it invasive. If you are looking for this specific feature, check out our Teramind review.

Another potential limitation is that ActivTrak does not offer continuous screen recording. This feature can be beneficial for users who need extensive security features in their monitoring system. Keep in mind that ActivTrak does offer alarm-triggered screenshots, which can be a valuable tool for securing your system; it depends on how extensive you need your screen monitoring to be. If you want continuous screenshots, read our InterGuard review.

Methodology

We researched and analyzed dozens of systems to identify the best employee monitoring solutions on the market. We looked at pricing, contracts, hardware, platform compatibility, tracking features, content filtering and blocking, reports, integrations, security and compliance, usability, and customer support. We also watched product videos and conducted demos when possible. When looking for the best employee monitoring software for workforce analytics specifically, we prioritized features such as time and activity tracking, workforce insights, reports and notifications, usability, and application monitoring.

Bottom Line

We recommend ActivTrak for …

• Organizations that want detailed workforce analytics.
• Companies that need real-time productivity metrics.
• Employers that are looking for a user-friendly monitoring dashboard.

We don’t recommend ActivTrak for …

• Employers that want keystroke logging or continuous screen recording.
• Companies that need to monitor employees’ cell phones.