AdvancedMD Medical Billing Service Review and Pricing

Why We Chose AdvancedMD for Ease of Use

We chose AdvancedMD as the best medical billing service for ease of use because the platform is clear and straightforward. The navigation is color coded, and the workflow is logical and intuitive, which makes the software easy to use for revenue cycle management (RCM) and other tasks. There are extensive code libraries for reference, and all claims are handled by the vendor’s internal back-end team, which organizes your records in prioritized work lists that give you visibility throughout the entire claim submission process.

The platform also provides almost-certain first-pass acceptance by payers because it leverages the same claim scrubber used by its preferred clearinghouse partner, Optum. This means any issues that would be flagged by Optum’s system are captured by AdvancedMD before submission, thereby increasing the likelihood that claims make it through to payers and are accepted the first time they’re submitted. 

Most other medical billing services maintain a rules engine, but not all are so closely linked to the clearinghouse that will process the claims. Syncing the claim scrubber with Optum improves the odds that claims submitted through AdvancedMD are accepted by the clearinghouse and gives AdvancedMD an appealing advantage in usability and efficiency.

AdvancedMD’s team automatically takes care of rejected and unpaid claims, thus helping you recoup more of what you’re owed and get paid faster. AdvancedMD’s RCM service comes with its EMR and practice management software as AdvancedMD’s bundle package, so you can get an all-in-one suite that serves virtually all aspects of your office operations.

AdvancedMD’s “doughnut” filters show you what areas of your practice need attention, thus helping you increase efficiency. Source: AdvancedMD

Ease of Use

Usability is exactly why AdvancedMD stands out for both medical billing and medical software. We love that the color-coded navigation gives users visual cues for each section of the platform. The workflow is uncomplicated and, once you’re trained on the software, quite logical. The user-friendly features add to AdvancedMD’s flexibility.

Like most systems, the more you customize it, the steeper the learning curve. But it’s easy to get up to speed on AdvancedMD’s intuitive functionality thanks to the available hands-on training, webinars and self-guided educational tools. You’ll grow to love the software’s shortcuts and “doughnut” filters, which make medical processing and other operations much more efficient.

Features

With the exception of medical coders, AdvancedMD offers the ideal features healthcare organizations need in a medical billing service.

AdvancedMD scrubs your claims after your team codes them and indicates which ones need editing. Source: AdvancedMD

Claim Scrubbing

Because AdvancedMD doesn’t offer medical coding services, only software, your practice must code all claims before sending them through the system, at which point AdvancedMD’s Claims Inspector software will scrub your claims and submit them to insurers. It checks every claim you file for more than 3.5 million possible issues.

That high level of training and the team’s dedication partly explain why AdvancedMD can guarantee you — in writing — an incredibly high (almost 100 percent) first-pass claims rate. This means the likelihood your claim is denied is much lower than with other companies, and you’ll almost certainly get compensated faster than you will with competitors. 

In the rare event your claim is denied, the issue should be resolved quickly; the certified billers have previously turned around these claims within 14 days. AdvancedMD also has followed up on outstanding payments within 40 days from the date the claim was filed or from when the patient statement was sent. 

The remittance screen displays the amount a patient’s insurance company has agreed to pay your practice. Source: AdvancedMD

Remittance Review

When AdvancedMD receives electronic remittance advice (ERA), which describes why payers 

denied or underpaid claims, the service stores the ERA in the easy-to-access eRemittance Review tool that you can use to see where claims went wrong or why the amount was underpaid. What’s more, AdvancedMD will revise the claim as necessary and keep submitting it until it is accepted and paid. The vendor is also committed to following up on outstanding balances, as noted above.

Scalability

AdvancedMD serves around 65,000 practitioners across 14,000 practices and 900 medical billing companies. Its clients range from small, independent practices to large, multidepartment providers. The company processes around 8.8 million insurance claims a month and is one of the most scalable services we found in our investigation of medical billing services. This is a flexible vendor that can work with smaller practices but also excels at revenue cycle management for large practices. In other words, as your organization grows, the AdvancedMD platform can scale with you.

Patients can make payments through the patient portal, which is included in the AdvancedMD software suite. Source: AdvancedMD

AdvancedMD Medical Billing Service Pricing

AdvancedMD’s medical billing service comes with its EMR system and practice management software as one package. However, you have two options for ensuring this medical software suite is best suited for your practice:

• Customized bundle: With this package, AdvancedMD helps you build a billing platform that matches your needs in less than five minutes. This option tends to be more expensive than the preconfigured bundle (described below), though it often comes with a 40 percent discount. AdvancedMD will give you a customized quote that takes into account the exact RCM services, EMR and practice management features your practice will use.
• Preconfigured bundles: With this option, you can choose AdvancedMD’s core software package or select the company’s RCM services, without the 40 percent discount. You’ll need to inquire to get a price quote. 

AdvancedMD charges practices 4 to 8 percent of their total collections. In contrast, some rivals charge as high as 9 percent of collections. AdvancedMD’s rate depends on factors such as practice size, practice specialty and intricacies of the billing process. There are also fees for certain add-on features.

Practices must commit to a one-year contract. However, that’s better than most medical billing services, which often require contract terms of at least two years.

AdvancedMD provides reports that show your practice’s financial state. Source: AdvancedMD

Implementation/Onboarding

There are multiple implementation packages you can choose from when you get started with AdvancedMD. The company offers webinars and self-guided training materials for tech-savvy teams, but those who want hands-on training to get up to speed quickly should consider one of the higher-tier implementation plans.

• One participant: For $1,995, you can join a group of five to 10 other AdvancedMD clients and get one week of group certification training.
• Two participants: This option allows two participants from your practice to join the group training, although you can get $700 off each additional registration. In other words, the price is reduced to $1,295 per person.
• Four participants: This group training is ideal for teams and costs $5,000.

If you prefer to have a private training session that is customized for your organization, you can have up to nine attendees participate for a total of $10,000.

Customer Support

AdvancedMD’s customer support via phone and email is available free of charge from 8 a.m. to 8 p.m. ET. There’s also a live chat where you can contact a support representative any time you experience a problem with the software — something that sets AdvancedMD’s customer service apart from competitors we reviewed. 

Additionally, AdvancedMD has a self-service customer portal called Hub, where you can get insightful help and support, discuss AdvancedMD products, post feedback, suggest new ideas, and talk with peers about your practice and workflow. All customer support is handled in-house and provided on an ongoing basis after your practice completes the implementation process and training.

Our own customer service experience with AdvancedMD, which included a discovery call and a demonstration of the healthcare IT platform, was exceptional. After we connected with a representative for the demonstration, we requested follow-up information about the healthcare IT platform and medical billing service, which we promptly received.

Limitations

AdvancedMD’s costs are slightly higher than competitors’, with add-ons that could be included in their basic package but are instead priced separately. To prevent surprises down the road, make sure you know what you’re buying and implementing. For a low-cost alternative, see our review of DrChrono, which offers medical billing services with lower upfront expenses.

Furthermore, because AdvancedMD requires practices to do their own medical coding, you need to have a staffer in-house to code all of your claims before submitting them. That’s both time-consuming and an additional expense for your organization. DrChrono, on the other hand, handles coding for you.

Methodology

We spent hours researching and analyzing medical billing services, including those offered by AdvancedMD. Our research included software demonstrations, phone interviews and customer service calls. We also examined customer service reviews, including those listed on the Better Business Bureau website. When choosing our best pick for ease of use, we examined criteria such as navigation, claim scrubbing tools and the usability of the company’s healthcare IT platform. Based on those factors, we chose AdvancedMD as the best option for healthcare organizations that are focused on ease of use.

Bottom Line

We recommend AdvancedMD’s medical billing service for …

• Practices with in-house medical coders.
• Large practices that are willing to spend extra on training.

We don’t recommend AdvancedMD’s medical billing service for …

• Healthcare organizations that need medical coding services.
• Small practices that need a holistic RCM outsourcing service.