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Managing business VoIP (Voice over Internet Protocol) across multiple locations can quickly become an administrative headache. GoTo Connect takes the complexity out of multisite management by centralizing admin controls and supporting how and where employees work. In our experience, its visual dial plan editor and call quality monitoring dashboard make it easier to maintain consistent caller experiences and connect teams from anywhere. With these capabilities and more, GoTo Connect is our choice for the best business phone system for multisite management.
Most cloud phone providers centralize billing, but not all base plans support multiple locations or nontechnical users. That’s where GoTo Connect stands out. Our tests confirmed that every subscription tier is multisite compatible and offers accessible, enterprise-grade features.
Unlike competitors Dialpad and RingEX, which limit entry-tier plans to a single site, GoTo Connect supports unlimited locations, extensions and ring groups. We loved the flexibility this gives small and midsize businesses — companies can open another location without upgrading to a higher plan.
The admin portal’s left sidebar has separate sections for ring groups and direct extensions, but you can also create them within the dial plan editor, which is a new development we especially liked. In previous versions of the GoTo dial plan, things like ring groups and extensions had to be created in the admin portal before you could access them in a dial plan — we found the new approach much easier.
GoTo Connect alternatives are also more restrictive when it comes to extensions and ring groups. Dialpad includes unlimited extensions only on its Enterprise plan with a 100-seat minimum, Aircall’s entry tier allows three ring groups, and Vonage offers ring groups only on its highest-priced package.
We were also impressed with cloud PBX (private branch exchange) tools for routing calls based on contact details and monitoring multilocation setups via the network health dashboard and reporting features. GoTo Connect’s bundled international calling, AI capabilities and unified communications features round out the package, making it an excellent choice for businesses managing multiple locations.
During our testing, we found GoTo Connect the easiest phone system to administer and manage across multiple locations — not only from an admin perspective but also as individual users. Here’s what we noticed while testing VoIP software for our GoTo Connect review:
Overall, we found GoTo Connect manageable for SMBs and administrators without dedicated IT staff.
GoTo Connect packs in more than 100 VoIP features, from virtual receptionists and voicemail transcription to AI-powered meeting summaries. Below, we highlight the capabilities that stand out most for multisite businesses, making this multiline phone system a strong fit for companies managing several locations.
Hosted PBX systems typically centralize billing and user management, but GoTo Connect goes further with tools built for multisite administration. We liked GoTo Admin’s clean layout, which organizes people, devices, locations, phone system settings and more into easy-to-navigate tabs. It also shows device status for each site in a single view, making managing multiple offices feel less overwhelming.
Admins can save time with settings templates and auto-provisioning, whether they’re activating new hires or rolling out company-wide changes. You can also purchase and assign licenses directly from the portal, keeping everything in one place.
Basic call reports come with most business phone systems. Several VoIP providers, including GoTo Connect, offer add-on analytics packages. In our tests, we ran standard reports, called “Boards,” using GoTo’s pre-filtered templates. The card view offers data visualizations, and you can drill down into call journeys or listen to recordings. We found the bookmark feature useful, as it let us save and share specific call summaries or interaction details without switching tabs.
We appreciated the flexibility to automate scheduled reports to site or sales managers and admins on a daily, weekly, bi-weekly, monthly, bimonthly, quarterly or yearly basis. This automation sends a link to the report board. You can also include raw data in a CSV file.
We especially liked that the dashboard extends beyond voice data to cover SMS and MMS volume, delivery rates and failure rates. For business texting campaigns, these insights make it easier to calculate costs and measure effectiveness.
Advanced reporting is an add-on for the whole business account. It includes AI insights for sentiment and topics. You can search transcriptions by keyword to identify calls related to a specific product or concern.
Businesses often connect their cloud phone system to CRM and collaboration tools. In GoTo Connect, integrations with CRMs automatically log call and message details on contact records. With the conditional routing node in a dial plan, you can also route calls based on CRM data. After connecting third-party software, you can watch for integration errors in the system health dashboard.
However, most GoTo Connect integrations require an add-on package or a Connect CX or Contact Center subscription. Like RingEX, GoTo Connect integrates with Microsoft Teams on its entry-tier plan. But it costs extra to integrate Zoho CRM, Monday.com, Salesforce and HubSpot.
Most business phone systems include some type of call routing tool, from Ooma’s drop-down lists for simple flows to the graphical editors in 8×8 and RingEX. For location-based call routing, we preferred GoTo Connect.
Using the visual dial plan editor, we created separate call paths for two locations by dragging nodes onto the canvas. The drag-and-drop dial plan builder felt more intuitive, and we liked the option to add text-to-speech sound clips without extra hassle.
Admins can configure the virtual receptionist to route calls by business hours and set up call queues with custom hold music or promotional messages. Cloning holiday schedules or dial plans helped us generate new versions with the basic information intact, which was easier than starting from scratch.
For greater flexibility in building call flows, the GoTo Connect CX plan offers advanced dial-plan nodes. With these, you can pull CRM or database information and capture account numbers when routing calls.
On the user side, features like “Find Me, Follow Me” make it easy for employees to stay connected by ringing multiple devices — a big plus for staff who are often on the move. Setting up a schedule also conveys availability and automatically updates the user’s Do Not Disturb (DND) indicator.
AI tools are becoming standard in business phone systems, with AI receptionists currently offered by several top VoIP providers, including RingEX, Aircall, Nextiva and GoTo Connect. In GoTo Admin, we found the Digital Workforce tab in the left navigation panel on the home page. It includes a guided setup tool that offers helpful tips.
After choosing from different voice models and adjusting tones, you can define the smart receptionist’s actions, called abilities. Conversation flow options include:
After setting up the AI receptionist, you can drop it into any dial plan node. At a minimum, you must add a path for error codes. This next step could be routing the call to a ring group, an auto attendant or a user. We found the AI receptionist to be a great alternative for handling inbound calls.
That said, the system isn’t perfect. It doesn’t escalate calls on its own; callers either need to press a key or, after repeated failed attempts, the AI transfers them to a human agent. If advanced AI call handling is a must-have, our RingEX review explains how its AI phone agent takes it a step further with intelligent escalation.
For teams spread across multiple locations, it’s critical to know who’s available and have instant access to conversation details. GoTo Connect brings messaging, video and voice together, while letting employees set their presence manually or automate it so colleagues always see the right status. Desktop and mobile users can share screens, and browser-based tools make joining video conferences quick — no downloads required.
GoTo’s mobile and web video experiences are seamless, but it still falls short of Zoom. In our Zoom Phone review, we highlighted its affordable VoIP and advanced video features, which are especially useful for updating leaders in different time zones, training shift workers or coordinating multisite events.
A secure VoIP system helps small businesses manage access and maintain call quality across multiple locations. GoTo includes single sign-on (SSO) with all plans, along with several other security tools.
While setting up offices and users in the GoTo Connect phone system, we configured emergency calling and assigned role-based permissions. To monitor call quality, teams downloaded the desktop GoTo app, which tracks mean opinion scores (MOS), jitter, latency and packet loss.
GoTo Connect offers several security features for business environments, including:
GoTo Connect offers quote-based pricing. In our past reviews, we’ve seen pricing start around $29 to $39 per user per month, but costs vary depending on the plan, contract length and number of locations.
The good news: all GoTo Connect pricing tiers include unlimited dial plans, pooled toll-free minutes, AI video meeting summaries and built-in video conferencing. You also get free international calling to select regions — a perk not all competitors match. (For example, Aircall only provides unmetered global calling on custom packages.) These baseline features make it easier to standardize communication across multiple offices without juggling different tools.
Here’s a quick guide to help multisite businesses decide which tier fits best:
And if you need more advanced options, GoTo offers add-ons like advanced analytics, integration bundles and AI receptionists. The integration bundle is popular among small business owners who want CRM integrations but don’t need the digital channel tools from the Connect CX package.
Here’s how GoTo Connect plans differ:
Plan | Price | Features |
|---|---|---|
Phone System | Custom quote |
|
Connect CX | Custom quote | Everything in Phone System, plus:
|
Contact Center | Custom quote | Everything in Connect CX, plus:
|
We appreciate how the phone system scales from unified communications to a contact center. GoTo Contact Center is recognized as one of the best call center software options, helping businesses strengthen customer care and streamline support operations. Administrators can add licenses and upgrades directly from the GoTo Admin panel, making it easier to scale across multiple sites.
We were impressed with how straightforward GoTo Connect’s onboarding process felt, even for nontechnical users. Requesting a new VoIP phone number, adding users, registering sites and testing networks only takes a few minutes. For larger rollouts, admins can use bulk upload options and step-by-step instructions to deploy software across multiple computers. We also liked that you can customize the welcome email and share hardware and system guides with employees, which makes onboarding more personal.
The platform supports single sign-on, passkeys, social media accounts and email logins, so users can get up and running quickly. GoTo also offers basic lessons in its user and admin training centers, along with an online knowledge base that covers most multisite needs. That said, we found the knowledge base less cohesive than some competitors — it sometimes required multiple clicks or lengthy videos to get clear answers, whereas other vendors offer more streamlined guides with screenshots or animations.
GoTo provides 24/7 customer support with all phone system plans, though the way you access it is a little different from some competitors. During testing, we submitted case details online before receiving a phone number to call. Once you have a case number, you can track its status and add comments or attachments, such as screenshots.
Feedback on GoTo’s support is mixed. Many customers praise the help they receive, but others note slow resolution times or difficulty reaching live agents. One standout is GoTo’s active community forum. Company managers regularly monitor discussions and answer questions within hours. We found this especially helpful, since many rivals rely solely on peer-to-peer message boards that lack direct vendor input.
GoTo Connect’s multisite compatibility and flexible routing make it a strong choice for many organizations, but it isn’t everyone’s cup of tea. A few drawbacks stood out during our testing and analysis:
When reviewing the best business phone systems, we evaluate features, pricing, ease of use, implementation and customer support. Our process includes testing mobile and desktop apps, joining live demos, gathering user feedback and interacting with customer service teams. (Learn more about our editorial process.)
To determine the best phone system for multisite companies specifically, we focused on the challenges these businesses face, such as managing users across offices and keeping call quality consistent. Our evaluation included setting up dial plans, onboarding new users and exploring admin tools to see how well they scale across locations. We also looked at how multiline features support end users when configuring settings or transferring calls between offices. GoTo Connect emerged as our top choice for multisite businesses because it combines flexible management tools with the reliability companies need to keep offices connected.
We recommend GoTo Connect for …
We don’t recommend GoTo Connect for …
