Tebra Medical Billing Software Review and Pricing

Why We Chose Tebra for Tracking Claims

We chose Tebra as the best medical billing service for tracking claims. We did so because its functionalities help medical providers automate and track payments, seamlessly submit claims to clearinghouses, and collect outstanding bills from patients. If you opt for Tebra’s Managed Billing, the software helps you clearly follow your claims from charge submission to payment posting. Color-coded alerts let you quickly identify the status of claims, track everything and get paid. There’s minimal training needed, as the system is intuitive and simple to use.

The billing application has a built-in rules engine that scrubs your claims for inaccurate codes before submission. This claims scrubber — along with other tools for tracking and alerting you to inaccuracies in claims — makes Tebra a confidence booster when processing claims on your own.

You can also rest assured your claims will have a high first-pass acceptance rate if you sign up for Tebra’s outsourced billing. In this case, one of the third-party medical billers partnered with Tebra will handle coding, scrubbing and submitting your claims. You’ll still get insights via the Tebra software on where your claims are in the RCM process, even though Tebra itself isn’t the team doing the processing.

Ease of Use

Many healthcare IT platforms are difficult to use or require hours of training. Tebra, by contrast, is easy to use. Your staff could benefit from one-on-one training or the dozens of hours of content available through Tebra University. But, even a new user can accomplish basic tasks by clicking around and examining the software’s tools for the first time. As an integral part of monitoring managed billing services, this ease of use is important. It’s imperative to any practice that wants to not only stay on top of its outsourced billing but also run useful financial reports to identify where processes can be optimized.

Features

Tebra’s billing assistance comes in two forms: its intuitive front-end services where you do your own billing or its optional add-on where you defer to the company to outsource your RCM. Tebra’s billing partners will work with you to understand your front-end needs so they can set you up for success on the back-end accordingly.

Tebra’s scheduling and calendar have built-in eligibility verification to prevent denials, while its billing analytics track billing productivity and performance. This lets you measure any key performance indicators and then identify how to optimize revenue.

Tebra recently introduced The Intake, a library of valuable articles and resources for anyone starting, managing or expanding an independent healthcare practice. Or, if you want greater insight into how user-friendly Tebra is for your patients and employees, take Tebra’s Practice Efficiency Grader. This automation quiz tells you if you’re measuring efficiency properly for your practice and where you score relative to your peers. You’ll also get helpful tips explaining how to improve your practice.

Tebra’s capture charge feature offers self-pay options and is available on both mobile and desktop versions. It reduces duplicate entries and minimizes errors at the point of care when you manage billing yourself. Source: Tebra

Robotic Process Automation

To manage your own billing, Tebra’s Robotic Process Automation comes with automated billing solutions that reduce manual, repetitive tasks and help improve your RCM. There’s electronic remittance advice (ERA)-automated processing, where all rules and codes you insert are automated. An Unapplied Payment solution follows up on outstanding claims, while a Smart Connector feeds real-time and updated patient demographic and financial information into your Tebra dashboard for accurate patient info.

It’s easy to stay on top of insurance collections and patient collections when you manage billing through Tebra. Source: Tebra

Managed Billing

Want to use outsourced billing (also known as Managed Billing)? Tebra assesses your needs and matches you with a trusted independent billing company that will optimize your reimbursements. Partners are matched based on criteria such as the practice’s specialty, practice size, claim volume and billing complexity.

Tebra offers separately priced packages for its Managed Billing model. So, instead of having to commit to their Clinical and Patient Experience platforms, you can choose the most affordable package tailored to your needs. This is a unique deal and may be appealing. Identify the billing item you need the most help with, and Tebra will help you find the right partner to work on the issue and show you how to improve that weakness. That’s worth the investment, particularly if you’re a new or smaller healthcare organization. This pricing structure may also be worth your while if your practice needs to cut back on its budget or find less costly help for your many divisions.

Tebra also helps outsource all billing operations, from charge entry and coding to denial management and patient follow-up. Then, it refers you to the partner that best meets your practice’s needs. The most comprehensive outsourcing plan includes charge entry, coding, claims scrubbing, submission via a clearinghouse, rejection management, denial management and follow-up. It also includes patient statements and collections, as well as potential out-of-pocket expenses.

The trade-off of working with an external biller, of course, is that it invites a third party into the mix. That means there’s another vendor aside from Tebra that you need to deal with. On the other hand, Tebra’s transparency and seamless integration with billing partners assure that you can monitor the activity of these third-party mediators in real time — the same way you would track the claims if you were processing them yourself.

Tebra maintains a first-pass claims rate of greater than 95 percent across its billing partners, which is on par with the industry standard of 90 percent.

Tebra’s Managed Billing also automates clinical note creation for each patient by having its bot mimic human keystrokes to provide a full medical history. The automated creation is done when migrating notes over from an existing system. Managed Billing allows for payment plans and the translation and uploading of 835 files, along with patient membership and subscription plans.

Practices can use Tebra Clinical modules to manage patient care. Source: Tebra

Medical Software

Tebra offers an end-to-end, user-friendly experience with its Clinical, Billing, Managed Billing and Engage modules. The clinical hub helps you write notes and prescriptions, code encounters and manage patients in Tebra’s fully integrated, cloud-based electronic health records (EHRs). Billing supports your in-house billing team, while Managed Billing is the add-on if you choose to outsource. With Tebra Engage, you get marketing and front-office tools to help you build your brand online and connect with patients.

Tebra Pricing

For the straightforward, self-managed Billing service, Tebra charges as it does for its EHR on a per-provider-per-month basis. There’s also a one-time implementation and setup fee of $500, a $50 annual fee per authorized user and a one-time $75 application fee for e-prescribing controlled substances. However, to know the practice management software pricing, Tebra prefers to work with each client individually to get a better understanding of their needs. That allows them to create a solution that best fits their needs and budget.

If you outsource billing, the pricing depends on which of Tebra’s billing partners you choose to work with. For this, you should expect to pay a percentage of the monthly collections. Factors that influence the rate include your practice specialty, claim volume and billing complexity. Billing clients receive access to Tebra’s complete healthcare IT suite, which is included in the monthly percentage cost. Tebra refers you to its Solution Consultants for a consultation to determine the best package for your organization’s needs.

In all cases, clients have free access to Tebra University. It’s a self-guided educational and training program that can help your practice improve collections and teach you how to gain as much as possible from using Tebra. Unlike some of the other medical billing services we reviewed, Tebra doesn’t charge clearinghouse fees for electronic claims.

Implementation/Onboarding

As noted above, Tebra has a one-time implementation and setup charge per provider. But, that’s followed by free training, which is a significantly better deal than you’d get with a rival like AdvancedMD. You’ll be paired with a dedicated onboarding manager who will work with you through the implementation and onboarding processes. Your team can also choose one-on-one training or opt for self-guided learning through Tebra University. The overall setup typically takes 45 days, but staffers should need much less time to get comfortable with the system.

Tebra Customer Support

After implementation, or what Tebra likes to call graduation, you’re introduced to one of Tebra’s customer success managers. Then, if you qualify, they’re paired with your practice. This representative helps you review your practice’s data and find opportunities to improve collections as well as eliminate practice inefficiencies. Customer service is also available via phone, email or by submitting a customer case. For billing concerns in particular, clients are encouraged to call the customer support team.

You can also opt to buy professional services — either custom template service or custom online training. A training specialist personalizes custom templates for your practice, which costs $200 per hour with a six-hour minimum for custom template service. This specialist creates the statement of work, delivery time and specific fields you need to include. Or, for $200 per hour with no minimum time, the customer and their staff receive personalized service from the custom online training option. This provides a training specialist who creates a custom training plan online after assessing your needs.

For a shorter, one-hour training session, consider Tebra Workshops. The Customer Education Team provides hands-on workshops for System Administrators to create custom forms. These forms range from financial agreements and HIPAA forms to questionnaires and screening tools.

Limitations

If you outsource your billing instead of managing it yourself, Tebra’s biggest shortfall is the intrusion of a third-party vendor into the mix. This practice means you’ll work with one more company to complete the billing process. Of course, instead of seeing this as a drawback, you could happily view it as an extra set of hands.

Apart from that, Tebra’s system can be slow, especially when uploading documents. Plus, some users have reported an impersonal customer service experience; others have noted a lack of knowledge when speaking with customer support representatives. In contrast, competitor athenahealth is known for its hands-on, customized customer service. We also noticed Tebra has a significant amount of negative reviews on the Better Business Bureau website, many of which it hasn’t addressed.

Methodology

When investigating the best medical billing services, we spent hours researching and analyzing different products in the healthcare market, including Tebra. This process entailed participating in software demonstrations, phone interviews and customer service calls. We also sorted through customer service reviews, including those featured on the Better Business Bureau website.

How did we determine the best medical billing service for practices prioritizing claims tracking? We examined each software’s user interface and user experience, billing process, and transparency. Based on these factors, Tebra stood out as the top option.

Learn more about this vendor in our review of Tebra’s medical software

Bottom Line

We recommend Tebra’s medical billing service for …

• Practices that want to be able to choose from multiple billing partners capable of coding.
• Small medical offices that want to handle their billing in-house.
• Healthcare organizations that want their billing partially self-managed and partially outsourced.

We don’t recommend Tebra’s medical billing service for …

• Practices that want to limit the number of people involved in the billing process.
• Large organizations with high volumes of claims.

Amanda Hoffman contributed to this research.