Choosing a collection agency is tricky, especially since it can be hard to predict a firm’s success with delinquent accounts ahead of time.
Collection services don’t require long-term contracts or exclusivity. Try a few different sellers and see which produces the best results before settling on one firm. Even after you have chosen a primary collection agency, it can be worthwhile to send a few delinquent accounts to a different agency just to compare ongoing performance. Important note: do not send the same account to more than one agency — that is illegal under the FDCPA.