Customer Relations

Use these strategies to automate your email communications without coming across as cold to your customers.

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

Southwest Airlines excels at customer service by empowering employees, eliminating fees and maintaining a fun, people-first culture across all operations.

Repeat business can improve cash flow and ROI, promote your brand and help you better target customers. Learn seven strategies for earning repeat business.

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Emotions help power buying decisions and increase the likelihood that customers will recommend your company to others.

Do you want to rank higher on Google and make more sales? Find out how to determine if your site downloads too slowly and what will boost its speed.

Online shoppers sometimes worry about making purchases over the internet. Learn how to protect your customers and address their concerns.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Transparency builds customer trust, boosts loyalty and profits, and sets brands apart by fostering honest pricing, open communication and accountability.

Here are five tips for upgrading your reception area and making waiting a more positive experience for your customers.

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

Your customers want custom offers. Here's how you can use technology to offer coupons that engage customers and boost your bottom line.

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

Boost customer loyalty with rewards, referrals, and great service to drive repeat business and long-term growth.

E-commerce stores must stay on top of consumer shopping behavior. Learn about consumer trends and how to attract online customers via e-commerce platforms.

Keeping your existing customers keeps costs down while helping your company grow. Learn how to make customers happy enough to keep doing business with you.

If you’re too busy to handle customer service, you may consider outsourcing. Before outsourcing customer service to a call center, learn the pros and cons.

When you rank leads using lead scoring, you can better determine conversion point thresholds and increase sales efficiency. Learn how to score leads.

Loyalty programs can help companies land new customers and nurture them into devoted brand advocates. Here are five reasons why such promotions work.

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.

Upfront deposits show customers you're providing something of value. Learn when to require a deposit and six tips for collecting upfront payments.

Digital marketing can help you reach many people at once, but reaching out to individual customers or prospects with a personal touch can be effective.

Customers have high expectations for responsiveness, personalization, and support across multiple communications channels like phone, email, chat and text.

Strong customer service can double as a marketing strategy for your business. Learn how to blend these aspects of your company seamlessly.

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

Not everyone will need your products or services. Learn how to pinpoint your target audience to properly identify and market to your ideal customers.

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.